ICS03.080 A12 广州市地方标准DB4401 DB4401/T67—2020 代替DBJ440100/T236—2015 疗养院疗养服务规范 Convalescentservicestandardofsanatorium 2020-06-08发布 2020-07-01实施 广州市市场监督管理局发布 DB4401/T67—2020 Ⅰ目次 前言.......................................................................................................................................................................Ⅲ 1范围...................................................................................................................................................................1 2规范性引用文件...............................................................................................................................................1 3术语和定义.......................................................................................................................................................2 4基本要求...........................................................................................................................................................2 5服务环境...........................................................................................................................................................2 5.1布局...........................................................................................................................................................2 5.2标志标识...................................................................................................................................................2 5.3绿化景观...................................................................................................................................................2 5.4环境条件...................................................................................................................................................3 6服务质量管理...................................................................................................................................................3 7服务设施...........................................................................................................................................................3 7.1体检设施...................................................................................................................................................3 7.2辅助治疗设施...........................................................................................................................................4 7.3客房设施...................................................................................................................................................4 7.4餐饮设施...................................................................................................................................................4 7.5康体娱乐设施...........................................................................................................................................4 7.6购物设施...................................................................................................................................................5 7.7服务总台及商务设施...............................................................................................................................5 7.8交通设施...................................................................................................................................................5 7.9公共卫生设施...........................................................................................................................................6 8服务规范...........................................................................................................................................................6 8.1服务总则...................................................................................................................................................6 8.2服务礼仪...................................................................................................................................................6 8.3接待服务..................................................