ICS97.020 Y00DB4401 广州市地方标准 DB4401/T47—2020 代替DBJ440100/T41—2015 家庭服务业服务规范 Servicestandardoffamilyserviceindustry 2020-06-08发布 2020-07-01实施 广州市市场监督管理局 发布 DB4401/T47—2020 I目  次 前言.....................................................................................................................................................................Ⅲ 1范围.................................................................................................................................................................1 2规范性引用文件.............................................................................................................................................1 3术语和定义.....................................................................................................................................................1 4总则.................................................................................................................................................................2 4.1服务宗旨.................................................................................................................................................2 4.2服务内容.................................................................................................................................................2 5基本要求.........................................................................................................................................................2 5.1基本条件.................................................................................................................................................2 5.2环境.........................................................................................................................................................2 5.3设施.........................................................................................................................................................2 5.4人员.........................................................................................................................................................3 5.5资质.........................................................................................................................................................3 5.6家庭服务网络中心建设.........................................................................................................................4 6管理与服务.....................................................................................................................................................4 6.1信息收集.................................................................................................................................................4 6.2档案管理.................................................................................................................................................4 6.3服务流程.................................................................................................................................................4 6.4办事时限.................................................................................................................................................4 6.5服务规范.................................................................................................................................................4 6.6服务争议.................................................................................................................................................5 7服务质量评定.................................................................................................................................................5 7.1考核与评定.............................................................................................................................................5 7.2内部考评.................................................................................................................................................5 7.3雇主评议......................................................................